Submitting a Workorder
Please note that your problem will be assigned and addressed according to the following priorities:
- Problems that affect the entire network.
- Problems that affect a class in session.
- Problems that affect multiple faculty/staff, ordered by the severity of the impact on productivity.
- Problems that affect one faculty/staff, ordered by the severity of the impact on productivity. Staff usually take priority because they normally service multiple people.
- Problems that affect doctoral students
- Problems that affect MBA students
- Problems that affect anyone else
*****IT workers may not enter offices unless user is present.*****
If you would like the work to be done even if you are out of your office please note that in the workorder.
IT workers may not touch equipment that is not University property.
To create a work order: The best way to create a work order is to send an email message to firstname.lastname@example.org. Include a description of the problem, permission (or not) for student workers to enter your office without you being present, and a schedule of when you will be available for someone to look at the problem.